Public sector

The public sector has always been one of key areas of BBSG operations. We are proud to support local governments in creating more attractive business environment for investors, stimulate economic growth of regions, support local governments in their role related to organization and management of transport infrastructure. We have always understood that in contrast to private investors, more complex factors, other than the financial rate of return, are taken into account by public sector managers.

Service design for public sector

Service design becomes a hot topic and it can lead to concrete actions undertaken by local governments. Why?

Because customers’ expectation towards public sector services never cease to grow. A noticeable trend of modernization of public administration based on customers perspective, and professionalization of services offered is observed. At the same time the need to build a strong local brand of the municipality calls for actions in the field of citizens satisfaction (which can be positively influenced by well-designed services).

We provide services in cooperation with leading Polish and European service designers. We design, train and implement innovation to the public sector.

Would you like to know more?

wojciech_lawniczak
Contact: Wojtek Ławniczak
  • 502 18 40 27

Our offer

  • Public sector customer experience analysis
  • Identification of areas for rapid improvement
  • Introduction of innovative public sector services
  • Service design – designing new and improving existing services
  • Creating effective investors and exporters assistance systems

Our value proposition

  • Growth of customers and stakeholders satisfaction
  • Improvement of the public sector image
  • Increase in effectiveness of public sector entities

How can we help grow your business?

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Our clients

Many clients rely on our approach and appreciate our flexibility.

Modern services

See how redefining the passenger experience at airports works.